Working at Hall Road

The provider had a proactive and positive culture of safety, based on openness and honesty... The provider had made improvements since our last inspection and no longer in breach of regulations. Medicines were now stored safely... People received their medicines safely and as prescribed.

Staff were motivated to deliver high quality care... A staff member told us, “I enjoy my job because we have a very supportive manager. The environment is enabling people...” Staff were encouraged to speak up and share any concerns.

There were enough staff to support people. Staffing levels were planned based on people’s dependency and individual needs... A relative told us, “The staff team are excellent. A lot of them have been with [family member] a long time... Although there has been turnover, the consistency has been maintained.”

Staff had been provided relevant training to meet people’s needs... Staff were supported through regular supervision to continually improve in their role... Staff had received relevant training, and their competency was regularly checked.

There was a stable and experienced management team at the service which meant the service was now managed well. Managers were skilled and knowledgeable... Staff were well supported by managers.