Last updated: 10 February 2026
"Approachble managers who encourage ideas and tailored training for complex needs, but medicines storage without proper temperature control and basic outings hold it back."
At the time of inspection, medicines were stored in the registered manager's office, which did not have effective temperature control. Staff had taken improvised measures to ensure medicines were stored within recommended temperatures ranges.
Staff felt valued and well supported by the management team through a system of effective training, competency assessment, supervision and appraisal.
The service did not use agency staff. However, at the time of inspection, members of the usual day staff were providing cover for a vacancy in the night staffing provision.
Where people had more complex needs, staff training was developed with supporting healthcare specialists and tailored to meet them. For example, intensive interaction and personalised support to meet people's communication and behavioural needs.
Staff consistently told us that the registered and deputy managers were highly visible, very approachable and actively encouraged them to raise concerns and particularly any ideas to improve the quality of people received.
Staff supported people to access local facilities and activity centres, which increased their sense of independence. For example, on the day of inspection people went to visit a local nature and wild life adventure park.
Only basic outings and community activities mentioned, no specialist programmes or creative approaches to make the role more varied and fulfilling.
Staff supported people to access local facilities and activity centres... people went to visit a local nature and wild life adventure park.
Medication stored in a room without proper temperature control, using temporary fixes instead of a dedicated space.
medicines were stored in the registered manager's office, which did not have effective temperature control. Staff had taken improvised measures
Night shift vacancy covered by moving day staff around, which might stretch the team at times.
members of the usual day staff were providing cover for a vacancy in the night staffing provision.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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